Print Issue 

Sending emails via webmail from Reckon Accounts Business 2016 does not complete.
ID: 5401 Category: Accounts - Business Range - Desktop & Hosted (previously QuickBooks) Status: Resolved Views: 930


Why do emails sent from Reckon Accounts Business 2016 through my webmail account hang and not send?  I have properly configured Send Forms details according to my ISPís specifications for smtp email.


Turn off 2-Step Verification on your webmail account


The Issue

The message sent by Reckon Accounts Business 2016 to your Webmail provider does not contain any source identification. 

Where you have activated 2-step verification, and your webmail provider cannot identify the message source as a known source, it will send you a security code to enter to continue the process.  Reckon Accounts Business cannot respond to this additional requirement and the email sending hangs.



Remove the 2-step verification requirement from your webmail account. 

Care Ė in turning off 2-step verification you will be reducing the security level on your webmail account.  Please consider the impact this step will have on your other activities and company policies.


Guides to turning off 2-step verification:

Microsoft (Hotmail/ About two-step verification


Yahoo -

Apple/iCloud -

Zoho -


Need more help?

Ask the Reckon Community at:


Submitted: 5/5/2016

Modified: 5/9/2016 4:11:11 PM

Related Issues:
No related issue is available.

Generated by the Help Desk, Developed by