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The procedure entry point ucrtbase.terminate could not be located while installing RAB
ID: 5381 Category: Accounts - Business Range - Desktop & Hosted (previously QuickBooks) Status: Resolved Views: 3245


Question:
Why do I get the error:

The procedure entry point ucrtbase.terminate could not be located in the dynamic link library api-ms-win,crt-runtime-l1-1-0.dll.

When installing Reckon Accounts Business?




Solution:
Download and install Visual C++ Redistributable for Visual Studio 2015

 

The Issue

This error will occur if you are installing Reckon Accounts Business on a Windows 7 SP1 or a Server 2012 PC that has Office 2016 installed.

Office 2016 requires an update to the Visual C++ 2015 Redistributable, but on a Windows 7 SP1 and Windows Server 2008, it does not update completely.  Without it Reckon Accounts Business cannot start the install process when Office 2016 is present.

 

Detailed Instructions

  1. Go to https://www.microsoft.com/en-us/download/details.aspx?id=48145 for the Visual C++ 2015 package;

  2. Select English as the language;

  3. Read the Install Instructions section;

  4. Check the System Requirements section to confirm this update applies to your operating system;

  5. Click on the Download button (next to the language box);

  6. tick the appropriate file for your operating system and click Next:

    1. 64bit:  vc_redist.x64.exe

    2. 32bit:  vc_redist.x86.exe

      (you can check your computer by Start > right click Computer > Properties > System)

  7. Click on Save and Run to save the install file to your Downloads file and to set off the installation.  Follow any instructions.

You should now be able to install Reckon Accounts Business.

 

Need more help?

Ask the Reckon Community at: https://community.reckon.com.au/reckon.

 



Submitted: 3/22/2016


Modified: 4/20/2017 8:57:42 AM


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