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Single Touch Payroll Lodgements window does not list all my previous payruns.
ID: 5695 Category: Accounts - Business Range - Desktop & Hosted (previously QuickBooks) Status: Resolved Views: 883


Question:

I have processed multiple payruns. When I'm going to export the STP file to submit to the ATO, I can only see the most current payrun. I cannot see previously created payruns.

How do I see all my previous payruns for export? Why are all my pays not listed in the export window and how can I export them?

Applies to:

Reckon Accounts Business 2018 R2 and Reckon Accounts Hosted 2018 R2 users with a substantial number of employees.



Solution:

Update 22/08/2018

The below issue has now been rectified for Reckon Accounts Business Desktop range product. i.e Reckon Account Business Plus, Reckon Account Business Premier and Reckon Account Business Enterprise 2018 R2.

Please refer to the KB 5708 for the fix.


Export the STP file immediately after each payrun.

Issue Explanation:

The issue arises when your payruns collectively total more than 100 employees. You will only see those recent payruns, to the point, where it hits the 100 employees.

1

If the latest batch itself has more than 100 employees, you will see only that single batch on the payrun dropdown field of the STP Lodgements window. It, however, includes all the employees on that payrun.

If the count of 100 employees is subsequently reached on the 2nd recent batch, then you will see those 2 recent batches for selection, and you will see all the employees on those two batches included in the STP export file, as expected.

And so forth.

We are aware of the issue and working on the resolution.

Detailed steps.

While we are rectifying the issue, if you need to export those batches, you can restore the backup file after the previous pays and export the STP file.

Case 1: Same employees on all payrun

If you have same employees in those different payruns, you can just export The most recent pay and ignore the previous one. As STP reports the YTD values, latest pays will have the year-to-date earnings reported.

Case 2: Different employees on the payrun, but the same date paid.

If you have different employees included on those payruns, but all are paid on the same date, then just export the latest pay. This is because STP is based on the date paid and all those different batches are included on that export file.

Case 3: Different employees on the payrun and different pay date.

If you have different employees on the payrun and they are all paid on different dates, you will have to delete the most recent pays to be able to export the previous pays.

We recommend you back up the current file and delete those recent payruns until you are able to see the previous payrun on the export window, that you wish to export.

Once successfully exporting all the payruns you can restore the most recent backup that you did prior to deleting the pay.

Additional information:

Please note we are working on the solution and will release the fix soon.



Related Issues:
No related issue is available.

Submitted: 7/19/2018 Modified: 8/22/2018


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