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Email Issue

WebMail - Emailing batch payslip in RA 2017 sends one person
ID: 5540 Category: Accounts - Business Range - Desktop & Hosted (previously QuickBooks) Status: Resolved Views: 511


Why is Reckon Account sending the same payslips to all the employees when using webmail?

******   This issue was addressed in the 2017 Tax Table Update (2017R2)   ******


I use my webmail (like Hotmail/Gmail) for sending payslips. Suddenly after installing/upgrading to 2017 version, the Same random payslip is sent out to all employees, when sending batch emails.

We are aware of this issue and are investigating with highest priority.

We are also aware that this issue only happens if you are using webmail like Hotmail/Outlook, Gmail etc. The issue does not occur if you are using office Outlook desktop application or sending single payslips at a time.

We are also aware that the issue happens only for Payslips and not for other area.


As a workaround to the issue, please use local desktop email client, like Office Outlook and send email using it if you are sending batch emails.

If not Possible to use Outlook Desktop application, please do not send batch emails and send one payslips at a time.

******   This issue was addressed in the 2017 Tax Table Update (2017R2)   ******

Related Issues:
No related issue is available.

Submitted: 4/11/2017 Modified: 7/21/2017

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