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Email Issue

Sending emails via webmail from Reckon Accounts Business 2016 does not complete.
ID: 5401 Category: Accounts - Business Range - Desktop & Hosted (previously QuickBooks) Status: Resolved Views: 914


Question:


Why do emails sent from Reckon Accounts Business 2016 through my webmail account hang and not send?  I have properly configured Send Forms details according to my ISPís specifications for smtp email.





Solution:


Turn off 2-Step Verification on your webmail account

 

The Issue

The message sent by Reckon Accounts Business 2016 to your Webmail provider does not contain any source identification. 

Where you have activated 2-step verification, and your webmail provider cannot identify the message source as a known source, it will send you a security code to enter to continue the process.  Reckon Accounts Business cannot respond to this additional requirement and the email sending hangs.

 

Workaround

Remove the 2-step verification requirement from your webmail account. 

Care Ė in turning off 2-step verification you will be reducing the security level on your webmail account.  Please consider the impact this step will have on your other activities and company policies.

 

Guides to turning off 2-step verification:

Microsoft (Hotmail/Outlook.com) About two-step verification

Google:  https://support.google.com/accounts/answer/1064203?hl=en

Yahoo - https://help.yahoo.com/kb/SLN6050.html

Apple/iCloud - http://www.iphone-mac.com/turn-off-two-steps-verification-for-apple-id.html

Zoho - https://forums.zoho.com/topic/turn-off-2-step-verification

 

Need more help?

Ask the Reckon Community at: https://community.reckon.com.au/reckon.

 






Related Issues:
No related issue is available.

Submitted: 5/5/2016 Modified: 5/9/2016


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