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Installation Interrupted when installing Accounts Business
ID: 5107 Category: Accounts - Business Range - Desktop & Hosted (previously QuickBooks) Status: Resolved Views: 13737


Why do my attempts at installing Accounts Business fail with the message “Installation Interrupted”?


  • Either, stop and start the print spooler service before installing;
  • Or, install in Selective Start-up mode
  • Windows 10 users turn on .Net Framework 3.5.1 in Programs and Features.

The Issue:

This is a problem some Windows 10, 7, Server 2008 and 2012 users may experience when they have an earlier version of Reckon Accounts Business or QuickBooks installed.

In some other cases, we have found that some Print Spooler service and/or some of its dependencies to cause the "Installation Interrupted" issue as well.

By default, Windows 10 does not have Microsoft .Net Framework 3.5.1 activated, an important service for installation.

Workaround 1: Stop and start the Print Spooler

Update 27/08/2018: Additionally, we have also had feedback that some users in Citrix environments had issues with Citrix Print manager was blocking the installation. Stop the Citrix Print manager to be able to install Reckon Accounts successfully.

Note: this is for your information purpose only. We do not officially support or have tested Reckon Accounts Desktop in Citrix environment.

1.Click on the Start button and type Services.msc into the search box; 

     Windows 8: just type Services into your services screen then click on the Services search result.

2.Scroll down the list to Print Spooler

3.Right-click it and select Stop

a.take note of any dependent services linked to the Print Spooler when stopped.

b.Do not select the Restart option as this will not stop the dependent services that need to be stopped.

4.Right-click the Print Spooler again and select start
5.Close the Services Window
6.Install Accounts Business 20**
7.Open Accounts Business 20** and Activate
8.Confirm that Accounts Business opens and closes properly
9.Once confirmed installed and working you need to restart the dependent services of the Print Spooler as noted in 3 above
a.Click on the Start button and type Services.msc into the search box;
b.Scroll down to the first dependent service noted in 3 above;
c.Right-click it and select Start;
d.Repeat for all dependent services.
10.Close the Services Window.

If Reckon Accounts Business did not install then continue with Workaround 2

Workaround 2: Activate Microsoft .Net Framework 3.5.1
1.Control Panel > Programs and Features
2.Turn Windows features on or off
3.Scroll down the list to Microsoft .NET Framework 3.5.1 and tick the box.
4.Click OK to save and exit.

If the issue Persists, Continue Below.

Workaround 3: Check for residual elements of first installation attempt.

In some circumstances, your previous installation attempt may have installed some peripheral files that prevent the second installation proceeding.You may have an entry in Programs and Features (or Add/Remove Programs).
Try uninstalling it, but if does not then you will need to use a 3rdParty uninstaller like Revo Uninstaller or other acceptable Registry Cleaner to remove the remnants of the installation.

Try installing again, but If the problem persists, then continue with the workaround 5.

Workaround 4: For Windows Terminal Server 2008 Only.

Ensure you have Service Pack 1 installed.

Workaround 5: Install in Selective Start-up mode from installation files on your hard drive as a built-in Admin of the PC.

1) Download the setup file from your Members Login http://members.reckon.com/Login.aspx. Or If you have the DVD, please copy the contents of the DVD to your new folder on the desktop.

2) Enable the Built-in Administrator using the kb http://kb.reckon.com.au/issue_view.asp?ID=3623

3) Reboot the PC and log in as the built-in administrator and stay in Selective Startup mode.Switch to selective startup mode. Using the KB http://kb.reckon.com.au/issue_view.asp?ID=5573

Now install Reckon Accounts
4)In Windows Explorer, go to your installation folder which you have downloaded from step 1 above.
5) Right-click on setup.exe and select Run as Administrator;
6) Follow the prompts to complete the installation.
7) Launch Reckon Accounts Business 20**, open the sample file and activate.

After installing and activating, revert your PC to Normal mode See above Kb http://kb.reckon.com.au/issue_view.asp?ID=5573
You may delete the installation folder from your C drive.

Need more help?
Ask the Reckon Community at https://community.reckon.com.au/reckon.

Related Issues:
No related issue is available.

Submitted: 4/3/2014 Modified: 8/27/2018

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