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Reckon Accounts Business 2013 and Windows 8.1
ID: 5056 Category: Accounts - Business Range - Desktop & Hosted (previously QuickBooks) Status: Resolved Views: 1389


Question:

Will Reckon Accounts Business 2013 run on Windows 8.1?



Solution:

While currently Reckon is unable to certify that current versions of Accounts Business and QuickBooks desktop products will operate seamlessly on the new Windows 8.1 operating system, as we become aware of common issues experienced by users on Accounts Business 2013, we will provide some guidance through the Reckon Knowledge Browser. Please note our next release of Reckon Accounts desktop products, planned for April/May 2014 will be certified for Windows 8.1. 


 


Yes, Accounts Business 2013 will run on Windows 8.1.


There are a few additional steps you will have to take to ensure a smooth installation and running of Accounts Business 2013.



  1. Users new to Windows 8 series:  Turn on needed Windows features;
  2. Set Accounts Business launch icon to Run As Administrator
  3. Set the PDF converter to a separate port
  4. In Internet Explorer v11, set Compatibility View Settings

 


Detailed Instructions


 


Step 1


Before installing Accounts Business 2013, users new to the Windows 8 series operating system must turn on needed features that by default have not been turned on.  Click this article for full instructions (same instructions as QuickBooks 2012/13 on Windows 8):


http://kb.reckon.com.au/issue_view.asp?ID=4693


 


Step 2


Set your Accounts Business 2013 launch icon to Run As Administrator:


1.    Right click your icon > Properties > Compatibility


2.    In the Privilege Level box, tick Run this program as an administrator


If you are not an admin user you will be asked for administrator credentials.  Please see your manager or IT administrator.



  1. Click OK to close.

 


Step 3


Set the PDF Converter to a separate printer port.  See this article for full details:


http://kb.reckon.com.au/issue_view.asp?ID=4758


 


Step 4


On Internet Explorer v11 turn on Compatibility View Settings:


1.    Internet Explorer > Tools > Compatibility View Settings;


2.    In Add this website, enter reckon.com.au and click Add;


3.    Click Close and OK.


To successfully activate your Accounts Business 2013 installation, you must also disable Enhanced Protection Mode:


1.     Tools > Internet Options > Security;


2.    Click on Internet icon;


3.    In Security level for this zone, untick the box Enable Protected Mode (requires restarting Internet Explorer);


4.    Restart Internet Explorer;


5.    Activate


6.    Turn Enhanced Protection Mode back on:


1.    Tools > Internet Options > Security;


2.    Click on Internet icon;


3.    In Security level for this zone, untick the box Enable Protected Mode (requires restarting Internet Explorer);


4.    Restart Internet Explorer;


 



Related Issues:
No related issue is available.

Submitted: 11/12/2013 Modified: 11/28/2013


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