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Error 1920 Service QB DB Manager Service failed to start installing RAB2013 on Surface Pro Tablet
ID: 4963 Category: Accounts - Business Range - Desktop & Hosted (previously QuickBooks) Status: Resolved Views: 1487


Question:

Why does the installation of Accounts Business 2013 fail on a Microsoft Surface Pro tablet?  I get the error:


Error 1920:  Service QB Database Manager Service failed to start.


 



Solution:

Turn on .Net Framework 3.5 features.

Cause:
You experience this problem because .NET Framework 3.5 has not been installed and enabled on the Microsoft Surface Pro tablet.


 


Solution


Online Mode:


1.    Go to Control Panel > Programs > Turn windows features on or off


2.    Scroll down to .NET Framework 3.5 (includes .NET 2.0 and 3.0) tick it.


3.    Click OK;


4.    Wait while .NET Framework is downloaded from the internet and installed;


5.    After completing the installation of .NET Framework 3.5 you can see that the feature is enabled.


Reboot the Surface Pro tablet and install Accounts Business 2013 again.


 


Offline Mode


1.    Insert Windows 8 DVD or mount ISO image;


2.    In Windows Explorer go to: your DVD drive\sources\sxs;


(For the ISO image, the drive letter E is the one Windows 8 Media has been loaded.)


3.    Open CMD.EXE with Administrative Privileges.


4.    Run the following command:


Dism.exe /online /enable-feature /featurename:NetFX3 /All /Source:E:\ sources\ sxs /LimitAccess


and hit Enter.


Take note to include the spaces;


5.    After completing the installation of .NET Framework 3.5 you can see that the feature is enabled.


Reboot the Surface Pro tablet and install Accounts Business 2013 again.


 




Related Issues:
No related issue is available.

Submitted: 6/26/2013 Modified: 2/11/2014


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