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Error 1920. Service QuickBooks Database manager Service (QBCFMonitorService) failed to start
ID: 4906 Category: Accounts - Business Range - Desktop & Hosted (previously QuickBooks) Status: Resolved Views: 7548


Question:

Why can’t I install Reckon Accounts Enterprise 2013?  I keep getting the error:  “Error 1920. Service QuickBooks Database manager Service (QBCFMonitorService) failed to start”.



Solution:

We have not been able to consistently replicate this problem so we are unable to offer an authoritative comment on the issue.


 


Workaround


We have found that rebooting the PC and installing again was successful. 


 


If the problem persists, continue with the following steps until resolved:


1.    Install in Selective Startup


See:  http://kb.reckon.com.au/issue_view.asp?ID=4820


2.    Install with the Built-In Admin user account


See:  http://kb.reckon.com.au/issue_view.asp?ID=3623



  1. Uninstall and re-install .Net Framework


    1. Uninstall any .Net Framework installations in Control Panel > Programs and Features;

    2. Turn off built-in .Net Framework features:

                                          i.    Control Panel > Programs and Features > Turn Windows features on or off;


                                         ii.    Windows 7:  untick .Net Framework 3.5.1


                                        iii.    Windows 8:


1.    Untick .Net Framework 3.5


2.    Untick .Net Framework 4.5


c.    Install .Net Framework 2.0 from the Accounts Business Installation disk


CD/DVD drive > ThirdParty > DotNET20 > dotnetfx.exe




    1. Turn on built-in .Net Framework features turned off in step 3(b).

 



Related Issues:
No related issue is available.

Submitted: 4/24/2013 Modified: 7/24/2013


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