While currently Reckon is unable to certify that current versions of QuickBooks desktop products use the new Windows 8 operating system, as we become aware of common issues experienced by users on QuickBooks 2012/13, we will provide some guidance through the Reckon Knowledge Browser. Please note our next release of QuickBooks desktop products, planned for April/May 2013 will be certified for Windows 8.
Yes, QuickBooks 2012/13 will run on Windows 8.
However, you will need to enable some key features in Windows 8 before you can install QuickBooks 2012/13, as these are not turned on by default.
We offer these steps as information only as the steps below have worked for users who have tested QuickBooks 2012/13 on pre-release versions of Windows 8, as the full functionality of the product was never tested.
We are also not aware of the full effect these steps will have on other functions in the Windows 8 environment. We are aware that:
· .Net Framework 3.5 will fail to install if a Windows Language Pack is installed before .Net Framework is installed;
· Windows CardSpace is not available with .Net Framework 3.5 installed.
We also suggest that you launch QuickBooks with the option Run as Administrator.
Reckon strongly recommends you discuss your situation and these steps with your IT professional before proceeding.
Please Note: Before proceeding, users should ensure that System Restore is turned on. Create a fresh Restore Point before proceeding with these steps.
For written instructions see: http://kb.reckon.com.au/issue_view.asp?ID=4681.
For video instructions see: http://www.youtube.com/watch?v=7P8tWUHA4Lw.
Turn on .Net Framework 3.5 in Windows 8
1. On the opening Start screen click C and select Control Panel from the list that opens;
2. Click on Programs and Features and then on Turn Windows features on or off;
3. Scroll down the window to Microsoft .NET Framework 3.5.1 and tick the box next to it. This will also turn on .Net Framework 2.0;
4. Click the plus sign (+) and ensure all subfolders are ticked;
5. Click OK to close
You can now install QuickBooks.
During the installation you may get the following message:
An app on your PC needs the following Windows feature:
.Net Framework 3.5 (includes .NET 2.0 and 3.0).
This error indicates that Windows 8 was unable to turn on .Net Framework. The message offers you the opportunity to download and install the feature. If you click it you may get another error that Windows could not connect to the internet, despite your connection being good and active.
You should install the .Net Framework features from the Windows 8 Installation DVD:
1. To continue you must be logged onto the PC with an Administrator account;
2. Insert the Windows 8 Installation disk into your DVD drive and close the window that opens;
3. Copy the sources\sxs folder on the DVD to a similar folder on your C drive;
4. Click the letter C on the opening Start screen;
a. Right-click Command Prompt from the list that opens
b. Click on Run As Administrator on the Task Bar;
c. The white-on-black command prompt window will open;
5. Enter the following at the command prompt (C:\Windows\system32>):
Dism /online /enable-feature /featurename:NetFx3 /All /Source:c:\sources\sxs /LimitAccess
6. Wait while the feature installs. On completion you will get the line “The operation completed successfully.”
You will now be able to install QuickBooks.
QuickBooks requires another .Net Framework application (1.1) that it will install from the QuickBooks installation disk. Under some conditions that application may fail to install properly and the QuickBooks installation will fail. If this occurs you should install .Net Framework 1.1 directly:
1. Insert your QuickBooks 2012/13 installation disk into your CD/DVD drive and exit from the menu page
2. On the opening Start screen, click on Desktop;
3. Open Windows Explorer, right-click on your CD/DVD drive and select Open;
4. Browse to ThirdParty\dotNET11;
5. Double click on dotnetfx.exe to install .Net Framework 1.1;
6. When installed, double click on dotnetsp1.exe to install .Net Framework 1.1 ServicePack 1 (CARE: do not select dotnet2003sp1.exe)
7. When complete, install QuickBooks 2012/13 again.
You should now check that installing the .Net Framework features has not adversely affected your key applications. For instance, launch Microsoft Office and:
· open Outlook and check that you send and receive emails with attachments and links correctly;
· Open a Word document, make a change, Save and Close, and open the file again;
Running QuickBooks with Run as Administrator
Once QuickBooks is installed
- , right-click the QuickBooks desktop icon > Properties > Compatibility;
- Tick Run this program in compatibility mode for, and select Windows XP (Service Pack 2);
- Tick the box Run this program as an administrator under Privilege Level;
4. Repeat these steps for the QuickBooks launch application in
C:\Program Files (x86)\Intuit\QuickBooks 2012-13\
i. QBW32.exe, and
1. Where Edition = Premier, Pro, Plus, etc;
2. Where Flavour = Accountant, Contractor, etc;
(Premier and Enterprise Editions only)
- When a user with user privileges only launches QuickBooks they will be asked for an Administrator username and password.
Warning. Any future Microsoft Automatic Update could disrupt the operation of QuickBooks.
For other Reckon Knowledge Base articles regarding the Windows 8 operating system search “Windows8” at this page http://kb.reckon.com.au/search.asp. If you are planning to upgrade to Windows 8 it is advised that you consult your IT professional.