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Error - Object Reference not set to an instance of an object - when logging into GovConnect
ID: 4507 Category: Accounts - Business Range - Desktop & Hosted (previously QuickBooks) Status: Resolved Views: 296


Question:

Why do I get this error after I enter my Reckon Customer Credentials when launching GovConnect?


 



Solution:

The error message suggests that an undefined error has been encountered that has prevented the software code continuing.


This error has been reported under two conditions:


         The computer system date and time was incorrect


GovConnect independently checks the current time, and if the time supplied by the computer is different, the program will not continue.


 


         The user does not have sufficient permissions on this computer to access all directories required by GovConnect


This condition results from GovConnect being installed by an Admin User but being used by a User with low permissions.


 


Workaround


1.    Set the computer date and time to the correct exact time.


2.    GovConnect user to have at least Power User rights.



Related Issues:
No related issue is available.

Submitted: 5/4/2012 Modified: 5/4/2012


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