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Error QuickBooks has stopped working. Problem Event Name BEX, MSVCR80.dll
ID: 4103 Category: Accounts - Business Range - Desktop & Hosted (previously QuickBooks) Status: Resolved Views: 5290


Question:

Why do I get the message that QuickBooks has stopped working.  When I look at the details of the message it identifies the Problem Event Name as BEX and the Fault Module name as MSVCR80.dll.



Solution:

You will experience this issue if your Internet Explorer security settings are set too high.


 


Solution


1.    In Internet Explorer, click on Tools > Internet Options > Security > Internet > and drop the security level one notch;


2.    Click on the Privacy tab and lower the security one notch.


3.    Click OK to close.


If the problem persists, repeat the steps above and lower security settings another notch.


 


Windows Server 2008


To reduce Internet Explorer security settings:



  1. Start > Control Panel > Administrative Tools > Server Manager

  2. Under Security Information section:


    1. click on Configure IE ESC link;

    2. change status to OFF

  3. Press OK to finish. 

 


Windows Server 2012


To reduce Internet Explorer security settings:



  1. Start > Control Panel > Administrative Tools > Server Manager;

  2. Click on Local Server;

  3. Click the On link next to IE Enhanced Security configuration;

  4. Change settings for Administrator and Users to be Off.  (The IE Enhanced Security is now turned off.)

  5. Close Server Manager. 

 



Related Issues:
No related issue is available.

Submitted: 6/1/2011 Modified: 4/23/2013


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