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FREQUENTLY ASKED QUESTIONS - QUICK LIST


  • I have entered a FBT amount and it is not showing on my Payment Summary for the financial year, I use QuickBooks QBi.
  • RESC amount on the Payment Summary is incorrect or does not agree with my payroll reports
  • Payment Summary does not print the Signature of the Authorized Person
  • Accounts Business crashes after importing the updated Superfunds list from SuperLink.
  • Editing leave hours on a previous pay does not reflect on the Leave Accrual Reports.
  • Installation Interrupted when installing Accounts Business
  • Installation of POS 2014 loops around installing .NET Framework.
  • Do you want to allow the webpage to access your Clipboard message when launching the new Hosted
  • Configuring Reckon Accounts Business and Hosted for SuperStream
  • You dont have permission to request bank feeds - non-standard Acc No presentation
  • Payroll Premier 2015/16 New Release
  • Error 1904: ….. failed to register when installing Reckon Accounts
  • The procedure entry point ucrtbase.terminate could not be located while installing RAB
  • Share Prices are not updating?




    Question: I have entered a FBT amount and it is not showing on my Payment Summary for the financial year, I use QuickBooks QBi.
    How do I report a FBT amount on my Payment Summary in QBi?

    Solution:

    The FBT year is the 12 months beginning 1 April and ending 31 March.


    Example:


    To report FBT for the 20x0/x1 financial year, the FBT should be entered between the 1 April 20x0 and 31 March 20x1.


    Setting up the item:


    You will need to create (if you do not already have one) a dummy bank account - call it Payroll Clearing Account.

    Go to the Payroll Item List and select New. Follow the prompts at each window, as described below.



    • Payroll Item Type:
      Choose the Company Contribution item type.


    • Name Used In Payments & Payroll Reports:
      Select a suitable name (e.g. FBT).


    • Agency for company-paid liability:
      Agency - you can leave this blank;
      Payroll Liability Account - the dummy Payroll Clearing Account
      Expense Account - the dummy Payroll Clearing Account.


    • Tax Tracking Type:
      This needs to be assigned to Reportable Fringe Benefits. QuickBooks will now show all amounts assigned to this item under the Reportable Fringe Benefits section of the employee's INB Payment Summary.


    • Taxes:
      Untick PAYG so that PAYG tax isn't calculated on the FBT item.


    • Calculate Based On Quantity:
      Select Neither.


    • Gross vs Net Window:
      Leave the Gross Pay radio button selected. Note that any selection in this window is not relevant as the FBT amount will be manually recorded.



    • Default Rate & Limit:
      Leave both of these fields blank, you will be manually entering the FBT amount when Processing the pay.

    Once the FBT item has been set up you can select it on an Employee Pay make sure you enter the pay sometime before the end of March to reflect on this financial year.


     Top Next




    Question: RESC amount on the Payment Summary is incorrect or does not agree with my payroll reports

    Why is QuickBooks reporting the RESC amount on the Payment Summary incorrectly?



    Solution:

    The RESC field will report all Super amounts paid from pre-tax earnings above the statutory 9%, or where a collective agreement exists, above the agreed rate.  For more information on RESC users should refer to their accountants or click here for the ATO’s information page.


     


    QuickBooks reports all super salary sacrifice (SS) and employer additional (EA) super items to RESC.  QuickBooks will also report amounts in excess of the statutory 9% for Super Guarantee Act (SA), and in excess of the collective agreement rate (CA) super items, if the option Calculate RESC difference for SA and/or CA payroll items is ticked in Preferences for Payroll & Employees. 


     


    QuickBooks will only make the calculations for RESC for pays processed in QuickBooks 2009/10 R2 versions and later.  If you did not upgrade to QuickBooks 2009/10 R2 or later before processing your first pay in the financial year, then the pays processed before the upgrade will not have RESC calculated and are not being reported in the Payment Summary.

    YTD adjustments with RESC-related items will not be included on reports, but they will be included in the payment summary. 


     


    Solutions



    Solution 1:  If you upgraded to QuickBooks 2009/10 R2 or later after the first pay in the financial year had been processed.

    Solution 2:  If all pays have been processed in QuickBooks 2009/10 R2 and later.


    Before starting on a solution, make a new backup of your company file.  Do not override existing backups.


    Solution 1:  If you upgraded to QuickBooks 2009/10 R2 or later after the first pay in the financial year has been processed.



    1. Ensure your company file is configured to calculate RESC for excess super in SA and CA super items:

      1. Click on Edit, then Preferences, then Payroll & Employees and then Company Preferences;
      2. Tick the box Calculate RESC difference for SA and/or CA payroll items and click OK.

    2. Open each pay processed before the upgrade and refresh all RESC-related super items – SA, CA, SS and EA:

      1. Click on Reports, then Employees & Payroll and select Payroll Item Detail;
      2. Click on the Modify Report button and change the date range to the period 1 July 2009 to the pay before the upgrade;
      3. Click on Filter and in the choose Filter box select Payroll Item;
      4. In the Payroll Item box select Multiple payroll items;
      5. Then select all super payroll items of SS and EA and any SA and CA type items that paid excess amounts; click on OK;
      6. Print out the report.
      7. Double click on the first item to open the Paycheque window;
      8. Click on the Paycheque Detail button to open the Review Paycheque window;
      9. Click on Unlock Net Pay at the bottom of the screen, take note of the releveant super amounts, delete these super items, reinput the super items with the same amounts;
      10. click OK to save changes and close the Review Paycheque window; click Save & Close to save the Paycheque window;
      11. continue with these steps until all relevant super items for all affected employees have been refreshed.  

    Your Payment Summaries should now report RESC correctly.


     


    Solution 2:  If all pays have been processed in QuickBooks 2009/10 R2 and later



    1. click on Reports, then Super Report by Employee;
    2. click on the Modify Reports button and change date to This Financial Year;
    3. in the columns box tick RESC Amount and click OK;
    4. Examine the RESC Amount column entries for irregularities;
    5. Correct errors by refreshing the relevant pays – follow steps 3(g) to 3(k) above.
    6. Continue until all irregularities resolved.

    Your Payment Summaries should now report RESC correctly.


    If this step did not resolve the problem completely, repeat these steps with a Super Report by Fund.



    Additional Note
    If you have entered a YTD adjustment that has included




    Need more help?
    Ask the Reckon Community at: https://community.reckon.com.au/reckon.


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    Question: Payment Summary does not print the Signature of the Authorized Person

    Why doesn’t the signature of the authorized person not print on a Payment Summary?



    Solution:

    Your printing preference for Payment Summaries is set to a paper size smaller than A4.  Letter size is a common setting that is small than A4.


     


    Solution


    Change your printing preference for Payment Summaries to A4.


    1.    Click on File then Printer Setup and select Payment Summaries;


    2.    Click on the Options button;


    3.    (every printer interface is different so you will need to consult your printer’s manual for the exact steps from here);


    4.    In the Paper or Output tab click on Paper Size and select A4;


    5.    Click on OK twice to close the dialog boxes.


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    Question: Accounts Business crashes after importing the updated Superfunds list from SuperLink.

    Why does Accounts Business crash with an Unrecoverable Error when I open my company file that has just imported the updated Superfund list from the SuperLink website and has been rebuilt? 



    Solution:

    Call Technical Support for a new SuperFunds List import file.  Import this file into a restored backup from before when you imported the SuperFund List file.


    The Issue
    Accounts Business is not calculating the superfund list correctly when importing - you got an error message:  "Import file has 621 records from 622 lines".  When the file is rebuilt to fix this error it causes a corruption of the database.

    This issue was fixed in Accounts Business 2014.


    To import the latest SuperFund list do the following.
    (Accounts Business 2013 should skip this section and go to Solution 2 below)

    1.  Click on this link:

    http://library.reckon.com.au/library/zip/SuperFundListUpdate_02Sept2014.zip 

    for the updated Superfund List file, extract the file and save to your desktop.

    To extract the file:
    i. Double click on your saved ZIP file. 
    ii. Your Extractor programme (WinZip; WinRAR; etc) will open a window and show the contents of the package.
    iii. Double click on: Super Fund List Update 02 Sept 2014.IIF file
    iv. The file will open on your Desktop with your default Spreadsheet (eg: Excel)
    v. Save the file to your Desktop. 
          For Excel: File >Save As >Save as type: Text (Tab delimited)(*.txt)
          In File Name, enter: Super Fund List Update 02 Sept 2014.IIF
          If asked: "...contains features that are not compatible with Text..." select YES to keep the workbook in this format.
    vi. Close the file

    2.  Open Accounts Business and Rebuild and Verify your company file (you will be forced to create a backup)

    3.  If errors are found, open the QBwin.log file (Ctrl+1>Ctrl+2>Open file) for a list of errors and fix them


    4.  Repeat steps 2 & 3 until all errors eliminated


    5.  Create a new backup - do not overwrite existing backups


    6.  File > Utilities > Import > IIF files > and double click on the updatedSuperFundList file on your desktop to import it


    7.  Wait for the message: "Your data has been imported" and then click OK


    8.  Check Employees and ensure missing super funds are appearing under Employee Centre > Employee > change tabs to Payroll and Compensation Info > super Details > Product ID


    9.  If present, do another Verify & Rebuild and check the QBwin.log file to ensure there are no errors.  


    10. If there is an error, restore your last backup (created in Step 5).



    Solution 2 - for Accounts Business 2013:


    1.    Contact Reckon Technical support;


    2.    If you were importing the SuperFunds List to access a recently added Fund, you will need to give these details to the Rep;


    3.    The Rep will send you a new Superfunds List file which will have the extension .txt;


    4.    Locate the backup made before you imported the updated Superfund list file from the SuperLink website and restore it.  Give it a different name to your current file;


    5.    In the restored file import the SuperFund List file you receive from the Support Rep – File > Utilities > Import > IIF files > change to all file types;


    6.    Rebuild and Verify the file – File > Utilities > Rebuild / Verify;


    7.    Test the opening and closing of the company file and confirm that no “Unrecoverable Error” messages are generated;


    8.    Re-input transactions that were entered since the backup was made. 


     


    Need more help?
    Ask the Reckon Community at: https://community.reckon.com.au/reckon.


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    Question: Editing leave hours on a previous pay does not reflect on the Leave Accrual Reports.

    Why don’t the Leave Accrual Reports update for the changes made to past pays in Accounts Business 2014?



    Solution:

    The Leave Accrual Reports are a new feature in Accounts Business 2014. 


    These reports rely on ‘markers’ on the payroll transaction for accumulating and taking leave.  Previous versions do not have these markers so the details of leave taken before upgrading to 2014 cannot be shown. 


    The Leave Accrual Reports will use the hours at the time of upgrade as an “opening balance” and adjust it with subsequent pays. 


    After upgrading to 2014, any changes made to leave hours on pre-upgrade pays will not reflect on Leave Accrual Reports.


     


    Workaround


    1.    Edit the pre-upgrade pay and remove the changes made;


    eg: if Leave Hours taken changed from 7.5 hrs to 15.0 hrs, change it back to 7.5 hrs.


    2.    Adjust Leave via the Employee Record and the updated leave will appear after your next pay.




    Need more help?


    Ask the Reckon Community at: https://community.reckon.com.au/reckon.


     



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    Question: Installation Interrupted when installing Accounts Business

    Why do my attempts at installing Accounts Business fail with the message “Installation Interrupted”?



    Solution:

    • Either, stop and start the print spooler service before installing;
    • Or, install in Selective Start-up mode
    • Windows 10 users turn on .Net Framework 3.5.1 in Programs and Features.

    The Issue:

    This is a problem some Windows 10, 7, Server 2008 and 2012 users may experience when they have an earlier version of Reckon Accounts Business or QuickBooks installed.

    In some other cases, we have found that some Print Spooler service and/or some of its dependencies to cause the "Installation Interrupted" issue as well.

    By default, Windows 10 does not have Microsoft .Net Framework 3.5.1 activated, an important service for installation.

    Workaround 1: Stop and start the Print Spooler

    1.Click on the Start button and type Services.msc into the search box; 

    Windows 8: just type Services into your services screen then click on the Services search result.

    2.Scroll down the list to Print Spooler

    3.Right-click it and select Stop

    a.take note of any dependent services linked to the Print Spooler when stopped.

    b.Do not select the Restart option as this will not stop the dependent services that need to be stopped.

    4.Right-click the Print Spooler again and select start
    5.Close the Services Window
    6.Install Accounts Business 20**
    7.Open Accounts Business 20** and Activate
    8.Confirm that Accounts Business opens and closes properly
    9.Once confirmed installed and working you need to restart the dependent services of the Print Spooler as noted in 3 above
    a.Click on the Start button and type Services.msc into the search box;
    b.Scroll down to the first dependent service noted in 3 above;
    c.Right-click it and select Start;
    d.Repeat for all dependent services.
    10.Close the Services Window.


    If Reckon Accounts Business did not install then continue with Workaround 2

    Workaround 2: Activate Microsoft .Net Framework 3.5.1
    1.Control Panel > Programs and Features
    2.Turn Windows features on or off
    3.Scroll down the list to Microsoft .NET Framework 3.5.1 and tick the box.
    4.Click OK to save and exit.

    If the issue Persists, Continue Below.

    Workaround 3: Check for residual elements of first installation attempt.

    In some circumstances, your previous installation attempt may have installed some peripheral files that prevent the second installation proceeding.You may have an entry in Programs and Features (or Add/Remove Programs).
    Try uninstalling it, but if does not then you will need to use a 3rdParty uninstaller like Revo Uninstaller or other acceptable Registry Cleaner to remove the remnants of the installation.


    Try installing again, but If the problem persists, then continue with the workaround 5.

    Workaround 4: For Windows Terminal Server 2008 Only.

    Ensure you have Service Pack 1 installed.

    Workaround 5: Install in Selective Start-up mode from installation files on your hard drive as a built-in Admin of the PC.

    1) Download the setup file from your Members Login http://members.reckon.com/Login.aspx. Or If you have the DVD, please copy the contents of the DVD to your new folder on the desktop.

    2) Enable the Built-in Administrator using the kb http://kb.reckon.com.au/issue_view.asp?ID=3623

    3) Reboot the PC and log in as the built-in administrator and stay in Selective Startup mode.Switch to selective startup mode. Using the KB http://kb.reckon.com.au/issue_view.asp?ID=5573

    Now install Reckon Accounts
    4)In Windows Explorer, go to your installation folder which you have downloaded from step 1 above.
    5) Right-click on setup.exe and select Run as Administrator;
    6) Follow the prompts to complete the installation.
    7) Launch Reckon Accounts Business 20**, open the sample file and activate.

    After installing and activating, revert your PC to Normal mode See above Kb http://kb.reckon.com.au/issue_view.asp?ID=5573
    You may delete the installation folder from your C drive.


    Need more help?
    Ask the Reckon Community at https://community.reckon.com.au/reckon.


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    Question: Installation of POS 2014 loops around installing .NET Framework.

    Why does the installation of POS 2014 stall around .NET Framework?  It seems to go into a never-ending loop.



    Solution:

    Delete the Third Party folder in the installer. 


     


    The Issue


    POS 2014 must have a minimum of .NET Framework 4.0 installed on the PC.  Your PC may already have a later version – like 4.5 –installed.  The POS installer will check for 4.0 and when not detected, trigger the 4.0 installer.  When 4.0 starts to install it notes the presence of a later version and stops.  The POS Installer does not register the message generated by Windows that an acceptable version of .NET Framework is installed, and continues to try to install .NET Framework 4.0.  The process keeps looping. 


     


    Workaround


    To exit the loop:  Stop the POS Installer in Task Manager.


    1.    Press Ctrl+Alt+Delete and select Start Task Manager;


    2.    On the Applications tab, right-click InstallShield Point of Sale 2014 and select End Task;


    3.    Close the Task Manager


     


    Delete any directories and files created by the installation so far:


    ·         C:\Reckon\Retail Point of Sale Professional 2014 Administrator


    ·         C:\Reckon\Retail Point of Sale Professional 2014 Terminal


     


    Copy the install disk to the C drive


    1.    Create a Folder in C drive named POS Install 2014;


    2.    Copy the entire contents of the POS CD to this folder;


    3.    In C:\POS Install 2014\, delete the folder Third Party.


    Now double click on the file setup.exe in C:\POS Install 2014\


     


    If you installed from a downloaded link (e-store; Trial version)


    1.    Delete the Administrator and Terminal install directories, as above;


    2.    In the C:\Temp folder, delete the folder Third Party;


    3.    In the C:\Temp folder, click on setup.exe.


    If you have more than one setup.exe file, click on the one dated 10/4/2014 and is 219KB in size.


    Now click on the POS 2014 download link to start the install. 


     


     


    Need more help?


    Ask the Reckon Community at: https://community.reckon.com.au/reckon.


     




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    Question: Do you want to allow the webpage to access your Clipboard message when launching the new Hosted

    Why am I prompted to allow access to the Clipboard when I launch the new Reckon Accounts Hosted?  What does it do and what should I answer?


     



    Solution:

    Click on Don’t allow.


     


    The Issue


    This issue will be encountered by Internet Explorer users only. 


    The new Reckon Accounts Hosted uses newer technology which means that non-Internet Explorer browsers need an independent clipboard to copy information from an application on your local PC to Hosted.  This independent clipboard appears as the first of 3 icons in the top right of your Hosted screen.


    As Hosted integrates with Internet Explorer, Internet Explorer users do not need an independent clipboard.  By default, Windows has access to an external clipboard disabled.  When a website that utilizes an external clipboard is opened, you are prompted to allow it access.


    You can answer Don’t Allow and use Ctrl+C and Ctrl+V to copy and paste between your local PC and Hosted.


    To not see this message you will need to enable access to an independent clipboard.  You will then have access to 2 ways of copying text.


     


    Enabling the independent clipboard in Internet Explorer


    1.Open Internet Explorer.


    2.Click on Tools.


    3.Click on Internet Options.


    4. Under Security tab, Click on Internet and then click on Custom level.


    5. Scroll down and under Scripting, you will find an option “Allow Programmatic clipboard access”.


    6. Under that click on Enable and click OK and again OK.


    7. Restart Internet Explorer and the pop up window will not come up.


     


     


    Need more help?
    Ask the Reckon Community at: https://community.reckon.com.au/reckon.


     


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    Question: Configuring Reckon Accounts Business and Hosted for SuperStream

    How do I configure Accounts Business to produce the SuperData Export Report?



    Solution:



    To ensure SuperStream export files contain the correct information and are acceptable by SuperStream clearing Houses, please ensure you have the following information in:

    ·         Super payroll items

    ·         SuperFund supplier record

    ·         Employee record.



     In the Super Payroll Item setup


    1.    Lists . Payroll items > right-click your super item


    2.    Click Next to get to the Agency for company paid liability


    3.    In the Enter the name of agency… field, select the Super Fund this contribution will be paid to.


     


    If the Super Fund does not exist in your Supplier List you will be prompted to set it up.


    1.    Click on Set Up (do not use Fast Add)


    2.    Enter the full name in the Company Name field


    3.    Enter the contact email address in the Email field.


    4.    Click on the Additional Info tab


    5.    In Tax Reg. ID box, add the Super Fund’s ABN number – enter numbers only and no spaces


    6.    Click on the Bank Details tab


    7.    Complete Account Information and Bank Details fields


    a.    For Account Number and Branc Code, enter numbers only – no dashes or blanks.


    8.    Click OK to complete


     


    If the Superfund already exists as a Supplier, ensure the minimum information above is completed.


     


    Continue in the Super Payroll Item setup:


    9.    You can leave the Enter the number that identifies you to agency field blank – this information will be entered in the Employee Record.


    10. Click Next to progress to the next screen and to the end.


     


     


    In the Employee Record


    1.    Right click the employee and select Edit


    2.    Ensure that the following fields are completed:


    a.    First Name


    b.    Last Name


    c.    Gender


    d.    Date of Birth


    3.    Click on Address and Contact tab


    4.    Ensure that the following fields are completed:


    a.    Adress


    b.    City


    c.    State


    d.    Postcode


    e.    Phone


    f.     Email


    5.    From the Changes tab dropdown select Employment Info


    6.    In the Employment Details ensure a number is entered for Emp.No.


    7.    From the Change tabs dropdown, select Payroll and Compensation Info


    8.    Click on the Super Tab


    9.    Highlight the super payroll item


    10. Ensure the Date joined super fund is entered


     


    The next steps are a little different according to whether your fund is an APRA Fund or an SMSF Fund


    APRA Funds are most public funds that are regulated by APRA.


    SMSF stands for Self-Managed Superannuation Fund and are personally run super funds.


     


    For an APRA Fund


    1.    Ensure the Member Number is entered


    2.    Ensure the Fund Name is entered


    3.    Select APRA Fund


    4.    Enter the Unique Super ID (USI) of the APRA superannuation fund.


    The Unique Superannuation Identifier is a number that identifies a specific product that a superannuation fund offers. Make sure you enter the correct USI number of the employee’s superannuation fund.


    5.    Leave the email address field blank


    6.    Enter the Fund Scheme.


    7.    Click OK.


     


    For an SMSF Fund


    1.    If your SMSF fund does not exist in the Supplier List then create it:


    a.         Supplier Centre > New Supplier


    b.         Enter the SMSF name as the Supplier name


    c.         Enter all the details of the SMSF in to the Address Info and Additional Info tab.


    d.          Click the Bank Details tab.


    e.         Enter the SMSF’s Account name.


    f.          Enter the SMSF’s Account number.


    g.         Enter the SMSF’s Bank Name.


    h.         Enter the SMSF’s Branch Code.


    i.           Click OK.


    2.    Ensure the Member Number is entered


    3.    Ensure the Fund Name is entered


    4.    Select SMSF


    5.    In the Email Address, enter the Fund’s email address


    6.    Enter the Fund Scheme


    7.    Click OK


     


    You are now ready to process your Super contributions according to SuperStream requirements and produce the SuperData Export file through the Employees > Super Data Export.


     


     


    Need more help?
    Ask the Reckon Community at: https://community.reckon.com.au/reckon.


     


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    Question: You dont have permission to request bank feeds - non-standard Acc No presentation

    When downloading BankData transactions why do I get the error:


    Getting transaction summary error


    You dont have permission to request bank feeds for this account.  Please check the Branch code, Account Number or Yodlee ID in the Bank Account set-up.


    I have checked that all my account details are correct and entered according to the guides at: https://community.reckon.com/reckon/topics/setting_up_reckon_bankdata_for_accounts_business_2014


     



    Solution:

    Not all financial institutions make account information available to their clients in the standard format on their internet sites.

    The standard formats are:

    Bank Accounts:

    Australia                 New Zealand

    Branch Code            012345   (BSB)        012345   (Bank Branch No)

    Account Number       123456789              1234567001 (Acc Number and Suffix)


    Credit Cards

    Branch Code: 012345 (default number)

    Account No:   5353123456781234 


    We have established the following variations for the Account Number display.  Please note these variations are unique to the financial institutions.  Generally, the format is how your Account Number is displayed on your Statement on your Financial Institutions’ website.

    In your bank and credit card ledger account setup, you must enter your Account Number in the format that Yodlee receives it from as it appears in the Yodlee Displays for your financial institution.

    In some instances, such as multiple cards on the one account, a financial institution will publish the Credit Card Account Number, and not the Credit Card Card Number.  Please check your statement. 


    Direct feed to ANZ Business One Credit Card (via ANZ Online signup)

    Direct bank feed to an ANZ Business One credit card will have 3 zeros inserted at the start of the card number sequence. 

    Where a credit card number is:  4946 1234 1234 9876, enter

    Branch Code: 000000

    Account Number:   0004946123412349876 


    Financial Institution                            Yodlee Format                         Traditional Bank Display

    Australian Banks                                                                                  BSB      Acc No

    ANZ (Australia) - Banking                       016001412345678                  016001  412345678

    NAB (Australia) - Banking                       12-345-6789                            083001  123456789

    BankWest (Australia) - Banking               303-0017654321                     303001  7654321

    Citibank                                                 xxxxxx3456                              242001  …..3456

    Heritage Bank - Everyday Banki              12345678S13                          638123  12345678

    Heritage Bank (Australia) - Ba                 S2198765432                          638123  98765432

    Qantas Staff CU (Australia) -                   161901-02345678 789123

    UBank (Australia) - Banking                    082991123456789        082991 123456789                                   


    New Zealand Banks                             

    Westpac (New Zealand) - Bankin             03123401234567000              030401076543200

    Westpac Bank Business Banking              03-0401-0765432-000            030401076543200

    Bank of New Zealand (New Zeala            02-0500-0456789000              020500045678900

    TSB Bank (New Zealand)                        15-3901-0123456-00              153901012345600


    Credit Cards

    Westpac (Australia) – Credit Cards           xxxxxxxxxx214321                   5366 8765 4321 4321

    Woolworths Everyday Money Card            XXXXXXXXXXXX9876                5678 1234 1234 7654

    Virgin Money (Australia) – Cre                 xxxxxxxxxxxx1234                   5353 1234 5678 1234

    American Express (Australia) – Cre          12345                                         3759 123456 12345 


    ASB Bank (New Zealand) - Credi             xxxxxxxxxxxx1234                   5353 1234 5678 1234

    ANZ (New Zealand) - Credit Car              4988********4321                 4988 1234 5678 4321

    Bank of New Zealand (New Zeala            xxxxxxxxxxxx9876                   4596 1234 5678 9876

    Westpac Business Online (New Z             547433*******321                 5474 3312 3456 4321

    For credit cards you must use either X, x or * as used by your financial institution, in the positions listed here.   


    Need more help?

    Ask the Reckon Community at: https://community.reckon.com.au/reckon. 




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    Question: Payroll Premier 2015/16 New Release

    How do I download and install the new release of Payroll Premier 2015/16



    Solution:

    A new release of Payroll Premier 2015/16 is available to fix:

    • NAB SuperPay export file containing the incorrect number of columns;

    • Emailing of ETP Payment Summaries

    This is not a normal release of the product but it still is a full version and normal procedures for upgrading apply.

     

    Please see the Installation and Upgrade guide for full instructions for upgrading:  http://downloads.reckon.com.au/2015-16_Payroll_Premier_Installation_Upgrade_Guide.pdf

     

    Upgrading from Payroll Premier 2015/16 to Payroll Premier 2015/16 New Release

    1. Make a backup of your data file.
      Make sure you label your backup media correctly and store it in a safe place in case you need it later. Do not overwrite this backup copy.
    2. Download the new version from http://downloads.reckon.com.au/Payroll_Premier_2015-16R2.EXE
      and
      save to a convenient location on your PC – eg: Desktop; Download folder, etc.
    3. Uninstall Payroll Premier 2015/16 from your PC
    4. Close any applications currently running on your PC, including any virus protection programs and disconnect from the Internet.

      (Virus protection programs may interfere with the installation. (Refer to your antivirus software documentation for instructions.) Once you have installed Payroll Premier you can re-enable your antivirus program and re-connect to the Internet.)
    5. Use Windows Explorer to locate the Payroll_Premier_2015-16R2.exe, the file you just saved, and double-click it to run the setup program. 
    6. Follow the onscreen instructions to install Payroll Premier 2015/16 R2.
    7. Open your Payroll Premier 2015/16, Activate it, and then click Help > About and it should display the version as Payroll Premier 2015/16 Version 24 [20150819-2124].

    You are now ready to use the new release of Payroll Premier 2015/16.

     

    Need more help?

    Ask the Reckon Community at: https://community.reckon.com.au/reckon.

     



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    Question: Error 1904: ….. failed to register when installing Reckon Accounts


    Why am I having Error 1904:…. failed to register when installing Reckon Accounts Business?





    Solution:

    Repair Microsoft Visual C++ 2005 Redistributable.

     

    The issue

    This issue is caused by a damaged Microsoft Visual C++ 2005 Redistributable installation.  The error may be accompanied by references to ICWrapper.dll, qbprefs.dll, and qbupdate.exe

    Bookkeepers and Accountants may experience this issue if MYOB Account Edge is already installed on their PC.

     

    Detailed Instructions

    Bookkeepers and Accountants:

    1. Uninstall Account Edge

    2. Install Reckon Accounts and activate it.

    3. Reinstall Account Edge

     

    Repair Microsoft Visual C++ 2005 Redistributable.

    1. Cancel the error message, allow the installation to roll back.

    2. Download a new copy of Microsoft Visual C++ 2005 Redistributable SP1 from Microsoft at: http://www.microsoft.com/en-us/download/details.aspx?id=5638;

    3. Run the installer

    4. Install Reckon Accounts again. 

    If the problem persists, install Microsoft Visual C++ 2008 Redistributable from https://www.microsoft.com/en-us/download/details.aspx?id=5582, and install Reckon Accounts again.


    Need more help?

    Ask the Reckon Community at: https://community.reckon.com.au/reckon.








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    Question: The procedure entry point ucrtbase.terminate could not be located while installing RAB
    Why do I get the error:

    The procedure entry point ucrtbase.terminate could not be located in the dynamic link library api-ms-win,crt-runtime-l1-1-0.dll.

    When installing Reckon Accounts Business?




    Solution: Download and install Visual C++ Redistributable for Visual Studio 2015

     

    The Issue

    This error will occur if you are installing Reckon Accounts Business on a Windows 7 SP1 or a Server 2012 PC that has Office 2016 installed.

    Office 2016 requires an update to the Visual C++ 2015 Redistributable, but on a Windows 7 SP1 and Windows Server 2008, it does not update completely.  Without it Reckon Accounts Business cannot start the install process when Office 2016 is present.

     

    Detailed Instructions

    1. Go to https://www.microsoft.com/en-us/download/details.aspx?id=48145 for the Visual C++ 2015 package;

    2. Select English as the language;

    3. Read the Install Instructions section;

    4. Check the System Requirements section to confirm this update applies to your operating system;

    5. Click on the Download button (next to the language box);

    6. tick the appropriate file for your operating system and click Next:

      1. 64bit:  vc_redist.x64.exe

      2. 32bit:  vc_redist.x86.exe

        (you can check your computer by Start > right click Computer > Properties > System)

    7. Click on Save and Run to save the install file to your Downloads file and to set off the installation.  Follow any instructions.

    You should now be able to install Reckon Accounts Business.

     

    Need more help?

    Ask the Reckon Community at: https://community.reckon.com.au/reckon.

     


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    Question: Share Prices are not updating?

    My Share price used to download but it has now stopped downloading.



    Solution:

    Some users may have an issue downloading the share price based on the conditions below:


    Condition 1:

    You have entered an incorrect ticker symbol when setting up your security name, or the actual security may have updated the ticker symbol since you last created the security name.  

        1) When the one-step update window is open, click the select Quotes hyperlink from the right and all your security list will open, double check all the ticker symbol.

    2) If you have any incorrect or weird symbol, open your security list and correct what is needed.

      -  Click the Investing menu > Security list

    -  Right click > edit the security name to correct the ticker symbol

    -  Go through the complete list and see if there are more and correct them all.

    - Try downloading the share price again and see if the share prices are now correct.

    NOTE: you can use the any third-party share market website to double check the ticker symbol or the look up button in the Edit Security Details to check if the symbol is correct.

    This is very important because Reckon Accounts Personal range uses the symbol to download the correct symbol via our servers.


    Condition 2:

    See if the Security settings are all correct, ex: type, and asset class:

     1) Click the Investing menu > Security list
     2) Right click > edit the security name to correct the type or asset class
    EX:  For AU, NZ and U.S stocks

    Type: Stock

    Exchange: Australia for AU, New Zealand for NZ and Other for U.S

    Asset class:  Australian stocks for AU, New Zealand stocks for NZ and International stocks for U.S

    If the security is one of the indices – make sure to choose Market Index as the type, and most common than not – the Asset Class is set to Unclassified.

    3)      If the settings are incorrect – edit the settings accordingly.

    4) Press the Ok button to save the changes made.

    5) Download the share price again.


    Condition 3:

    Possible issue with the file or the security name itself is corrupted.

    1. Rename the security that is not downloading the share price correctly.
    2. Create the same security with the correct settings.
    3. If the same issue is happening proceed with the following steps.
    4. Create a new file or load the sample file and create a few security names and make sure that you entered the settings correctly.
    5. Download the share price again and check if it is working.

    Condition 4:

    Possible issue with your anti-virus Internet Firewall and update has happened. It is often noticed that users Router's Firewall is also blocking the connection to our server. Please refer to manufacturer's guide and disable or modify the firewall to allow the connection to Reckon.

    1.      Try to disable the firewall and download the share price again.
    2.      Use a different computer.

    Condition 5:

    Please check the file location. It is advised to keep the file in the default location in local drive. You can, however, choose to backup the file to the different location but it is worth checking the file location and moving the file location to different places to see if that resolves the issue. Please use file copy function from the file menu to move the file to different locations.


    Condition 6:

    Please check and verify your online services license is valid. Go to help menu on top and click on my License information. if the online license service is expired, you will not be able to download the share price. This usually occurs if you are using 2 years or older release. Please upgrade to the new release.

    Condition 7:

    The issue maybe because Reckon is experiencing some technical issue – please call our technical support. 


    Need more help?

    Ask the Reckon Community at: https://community.reckon.com/reckon 

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