Iím unable to resize my window screen or column width on my reports and/or any invoice or other transaction templates. How can I fix it?
Reckon Accounts Hosted in touch screen enabled devices only. (01/07/2018)
Disable the Touch screen of your device (PC, notebook, Ultrabook, Surface or tablet)
You may have suddenly noticed this issue, after our latest updates on Hosted environment dated 01/07/2018, where you were not able to resize the column width any window such as Invoices, bills, estimates or reports etc.
- Go to the start menu and Control panel and Device manager.
- Navigate to Human Interface Devices.
- Right Click on HID-compliant touch screen and select Disable. See below:
4. Restart your PC
5. Log into Reckon Accounts Hosted and try again
Note: This will disable the touch screen functionality of your device in entirety for other programs too. Therefore, you might want to enable it back after using Hosted.