Why can’t I get my List Request fulfilled in GovConnect? I keep getting the errors:
Error occurred when closing the client connection
Inner exception message:
Invalid provider type specified
I am unable to proceed with submitting my BAS.
Set your Region and Language settings on your computer to English (Australia).
If you have the wrong Language and Regional Settings, then your request to SBR for your Lists will not be recognised.
To change your Regional and Language settings:
Close GovConnect and Reckon Accounts
Control Panel > Region and Language > Formats tab
In the format field, click the down arrow and select English (Australia)
Click OK to complete
Windows10 users – Region and Language are separate Control Panel items.
In Region – select Australia
In Language – select English (Australia)
Now launch Reckon Accounts, open your BAS Lodgement Form and click on Lodge. GovConnect will open and you will be able to connect successfully to SBR and download your List Request.
Need more help?
If you still have problems you may find your answer on the Reckon Community at: https://community.reckon.com.au/reckon