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No prompt to select Industry Edition when open Premier or Enterprise 2014 for the first time
ID: 5135 Category: Accounts - Business Range - Desktop & Hosted (previously QuickBooks) Status: Resolved Views: 1266


Question:

When I open my company file for the first time in Premier or Enterprise 2014, I expect to be prompted for an Industry Edition, but no prompt comes.  It appears that Accounts Business configures to a General Edition.  Why?


 



Solution:

Uninstall and re-install Accounts Business


 


The Issue


Your Accounts Business did not install properly. 


The Industry Edition prompt is controlled by a Registry entry.  Where you have a previous version of Premier or Enterprise installed, this installation of 2014 did not adjust the registry, most likely because of some permission restriction on this PC. 


When you open Accounts Business 2014 for the first time, the Registry is checked and the Industry details from the previous version is detected and so the Industry Edition prompt is not generated. 


 


Workaround


Clean uninstall Accounts Business 2014 and re-install under the Built-in Admin login.


1.    Uninstall Accounts Business


a.    Control Panel > Programs and Features;


b.    Scroll down to Reckon Accounts Premier: 2014 (or Enterprise);


c.    Right-click and select Uninstall and follow the instructions to remove Reckon Accounts


 


2.    Manually remove the following QuickBooks installation folders.


Note: Removing the entire Intuit folder will also remove all of the sub folders that are contained within it. Your installation folders may appear differently depending on the version or versions of Accounts Business installed on your computer.


a.    Windows 8, 7 & Vista:


                                          i.    C:\Program Data\Intuit


                                         ii.    C:\Program Data\Common Files\Intuit


                                        iii.    C:\Users\<current user>\AppData\Local\Intuit


                                       iv.     C:\Users\Public\Public Documents\Intuit


                                        v.    C:\Program Files\Intuit


                                       vi.    C:\Program Files\Common Files\Intuit


                                      vii.    C:\Temp


b.    Windows XP/2000:


                                          i.    C:\Program Files\Intuit


                                         ii.    C:\Program Files\Common Files\Intuit


                                        iii.    C:\Documents and Settings\All Users\Application Data\Intuit


                                       iv.    C:\Documents and Settings\All Users\Application Data\Common Files\Intuit


                                        v.     C:\Documents and Settings\All Users\Documents (Shared Documents)\Intuit


                                       vi.    C:\Temp


 


3.    Remove Accounts Business (QuickBooks, Intuit) Registry keys


Care:  This step requires you to enter the Windows Registry.  Changes to the Registry effect the behaviour of your computer.  Incorrect changes may prevent your computer from running properly.  If you are not confident in making changes to your Registry please refer to your IT professional.


Before proceeding, make a backup of your Registry:


1.    Open the Registry Editor: 

a.    type regedit (regedt32 for XP/2000) into the search box > Enter;

b.    On the top menu line, click on File >Export

c.    Select a location to save the file and in the File Name box enter a name;

             d.    In the Export Range section, click on All;

e.    Click Save.



2.    Delete the Intuit keys

a.    In the left hand pane, click on  HKEY_CURRENT_USER > SOFTWARE 

b.    Right click the Intuit folder and select Delete > Yes.

c.    In the left hand pane, click on HKEY_LOCAL_MACHINE > Software

                                                  i.    32bit systems:  Right click the Intuit folder and select Delete > Yes

                                                 ii.    64bit systems;  click on Wow6432Node then right click the Intuit folder and select Delete > Yes

                                                iii.    Close the Registry Editor Window


 


4.    Install Accounts Business


a.    Login to your PC as the built-in Administrator;

b.    Install Accounts Business;

c.    Open Accounts Business and select your Industry Edition;

d.    Activate Accounts Business.

 


(For more detailed guide to a clean uninstall and reinstall, see http://kb.reckon.com.au//issue_view.asp?ID=331.)


 


Workaround 2:  Modify the registry


Warning:  If you intend to integrate Accounts Business with another Reckon Product  (like POS), you should not use this method as the other product may not successfully recognise the installation of this version of Accounts Business.


Care:  This step requires you to enter the Windows Registry.  Changes to the Registry effect the behaviour of your computer.  Incorrect changes may prevent your computer from running properly.  If you are not confident in making changes to your Registry please refer to your IT professional.


Before proceeding, make a backup of your Registry:


 


1.    Go to Start > Run > type REGEDIT > press OK > Go to HKEY_LOCAL_MACHINE > Software > Wow6432Node >Intuit > QuickBooksRegistration > 23.0 > superpro


3.    On the right-hand side, right click on ActivatedProduct and select Modify


4.    In the Value data field, replace the existing content (@_activated) with the code that represents the industry edition you wish to install.  Codes for Enterprise are in brackets:


a.    General Edition replace with superpro (bel)


b.    Retail Edition replace with retail (belretail)


c.    Contractor Edition replace with contractor (belcontractor)


d.    Wholesale & Manufacturing Edition replace with wholesale (belwholesale)


e.    Nonprofit Edition replace with nonprofit (belnonprofit)


f.     Professional Edition replace with professional (belprofessional)


g.    Accountant Edition replace with accountant (belaccountant)


5.    Click OK to save the changes. 


6.    Open Reckon Accounts and press Ctrl and 1 to check the edition.


 


 


Need more help?


Ask the Reckon Community at: https://community.reckon.com.au/reckon.


 



Related Issues:
No related issue is available.

Submitted: 28/05/2014 Modified: 26/07/2018


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