Home |
  Search |Quick FAQs Only


KNOWLEDGEBASE > ISSUE OVERVIEW


Previous
Add to Bookmarks
Print Issue Print Issue
Email Issue

Cannot create a PDF file using the Quicken PDF Printer
ID: 4464 Category: Accounts - Personal Range (previously Quicken) Status: Resolved Views: 2004


Question:

Why can I no longer create a PDF document from Quicken using the Quicken PDF Printer? 



Solution:

With this issue you may get the errors: "Printer not Active" or "Unable to verify active printer at the system level."


There are a number of reasons why this error may be happening:


1.    The Quicken PDF Printer is uninstalled;


2.    The Quicken PDF Printer is sharing a port other than LPT1 with another printer


 


 


Solutions


Check that the Quicken PDF Printer is installed


1.    Start > Printers and Devices


2.    Do you see the Quicken PDF Printer?


a.    If Yes, go to Assign the Quicken PDF Printer to the LPT1 port below


b.    If No, continue.


 


Repair the Quicken PDF Printer


1.    Make sure that you are logged in as a user with Administrator rights


2.    Windows Start > Computer > browse to C:\Program Files\Quicken\PDFDrv.


3.    Double-click on RestorePdfDriver.bat, and wait for the installation to complete. (A Command window will appear during the installation process, and will close when it is complete).


4.    Attempt to print to PDF in Quicken.


5.    If you are still unable to print to PDF, delete the Quicken PDF Printer and reinstall from C:\Program Files\Quicken\PDFDrv\Install.exe. 


 


Assign the Quicken PDF Printer to the LP1 port


1.    Close Quicken


2.    Start > Printers & Devices


3.    Right-click the Quicken PDF Printer and select Printer Properties and the Ports tab;


4.    Tick the box LPT1:.  You will see Quicken PDF Printer appear in the Printer column;


5.    Click Apply and OK.


6.    Attempt to print to PDF in Quicken.


7.    If you are still unable to print to PDF, delete the Quicken PDF Printer and reinstall from C:\Program Files\Quicken\PDFDrv\Install.exe. 







Need more help?
Ask the Reckon Community at: https://community.reckon.com.au/reckon.


 



Related Issues:
No related issue is available.

Submitted: 28/03/2012 Modified: 26/02/2014


Did this solution answer your question ? Please leave a comment, click here.

Rate how well this question was answered.
100% 75% 50% 25% 0%