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This version of Reckon Accounts requires Microsoft Internet Explorer version 6
ID: 4374 Category: Accounts - Business Range - Desktop & Hosted (previously QuickBooks) Status: Resolved Views: 727


Question:



Why can’t I launch Reckon Accounts Business
(formerly QuickBooks)?  I get the error:
“This version of Reckon Accounts requires Microsoft Internet Explorer version
6.0 (or later)”





Solution:

Turn on Internet Explorer or re-install it.


The Issue

You will experience this issue if the entry in the Windows registry to note the installation of Internet Explorer is missing.  When Reckon Accounts Business is launched it checks the registry for a tag that Internet Explorer is installed.  If it does not find this tag the launch will abort with this message.

(The QBwin.log file will have an entry:  "MauiMain:IsIEPresentfailed. Exiting...")

This is likely to happen when:

·         On a Win10 PC you have not activated Internet Explorer in the Control Panel’s Program& Features’ “Turn Windows features on or off”;

·         Your Internet Explorer was not properly installed.


Detailed Instructions

Windows 10 PC

1.    In the Search box type: control and select the Control Panel Desktop App;

2.    Select Programs and Features;

3.    On the left, click on Turn Windows features on or off;

4.    Tick the checkbox for Internet Explorer

5.    Click OK;

6.    Reboot the PC. 


If Internet Explorer was not properly installed

Uninstall and Reinstall Internet Explorer

For assistance in this process see your IT professional; or the Microsoft guides at:

Windows 8.1 and earlier:  http://support.microsoft.com/kb/318378

Windows 10:  http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows_10/how-to-reinstallreset-internet-explorer-11-in/f79363bd-243f-4dd6-8a25-d06e029ef51f 


Need more help?

Ask the Reckon Community at: https://community.reckon.com.au/reckon






Related Issues:
No related issue is available.

Submitted: 19/12/2011 Modified: 18/07/2018


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