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Error -6177, 0 or -6000, -83 when opening a company file on a network
ID: 404 Category: Accounts - Business Range - Desktop & Hosted (previously QuickBooks) Status: Resolved Views: 41899


Question:

Why am I receiving the Error -6177, 0 or -6000, -83 " QuickBooks is attempting to open this Company file " on a network drive?



Solution:

When Reckon Accounts Business (formerly QuickBooks) attempts to open a company file, one of the following errors is returned:

An error occurred when QuickBooks tried to access the company file. Please try again. If the problem persists, contact Technical Support and provide them with the following error codes: (-6177, 0) or (-6000, -83).

It appears that you do not have sufficient permissions to the specified folder where the company files are stored. To use Accounts Business in a multi-user environment, you must have read/write access and create/delete rights to the folder where the company file is stored.

Solutions

Please Note that networking is supported only on Windows Pro versions and higher.Home Editions have different permission levels and simpler networking features that make its use unsuitable for an application like Reckon Accounts (formerly called Quickbooks).

The following instructions refer to a user called QBDataServiceUserXX and a service called QuickBooksDBxx, where XX refers to the version number of QuickBooks and Accounts Business, which increases by 1 each year:


        2019: 28

2018: 27

2017: 26

2016: 25

2015: 24

2014: 23

2013:22

2012/13: 21

QuickBooks 2009/10 users must ensure that on the File Server where QuickBooks Database Server Manager is installed and where the company files are stored locally, the update patch for QuickBooks Database Server Manager 2009/10 has been installed.

Solution 1: Rectifying the permissions of your mapped network drive.

1. Delete the Network Company file(*.ND Reckon Accounts/QuickBooks recreates it automatically):

  • Open the folder that contains the Reckon Accounts / QuickBooks company file
  • Locate a file with the same name as the company file and a.ND file extension,e.g. MyCompanyFile.qbw.nd
  • Right-click the .ND file and choose delete
2. Ensure Reckon Accounts/QuickBooks Services are running on the system
  • Windows 7 & Vista: Start > Search programs and files> type:services.msc> OK
Windows XP:Start > Run > Open > type:services.msc> OK
  • Check that Reckon Accounts /QuickBooks Database Manager Service and QuickBooksDBxx are started and have the Start Up Type as Automatic

NOTE:Locate other QuickBooksDBxx and make sure they are disabled

3. Set Accounts Business permission access to the folder where the company files are stored.

a. Right click on the folder where the company files are stored and select Properties

b. Click the Security tab

c. Under the Groups or user names list, locate QBDataServiceUserXX

d. If QBDataServiceUserXX is not in the Groups or user name list, click Add

e. From the Select Users, Computers, or Groups window, click Advanced

f. Click Find Now

g. Locate QBDataServiceUserXX from the Search Results below then click OK

h. QBDataServiceUserXX will now appears in the list

i. Allow QBDataServiceUserXX Full Control to the folder by ticking the checkbox for Full Control

j.Click Apply and OK

4. Configure the Reckon Accounts/QuickBooks Database Server Manager.

a. From the Start menu,select All Programs > ReckonAccounts (QuickBooks) > Reckon Accounts/QuickBooks Database Server Manager

b. From the Scan Folders tab, click the Add Folder... button

c. Select the folder that contains the QuickBooks company files and click OK. If you don't know where files are stored, select the entire disk e.g. D:\

d. (Optional)Click the Add Folder button again to add additional folders, then click OK

e. Click the Scan button. The display will indicate which folders are being scanned

f. When the scan is complete, click Close

Note: From the Database Server tab, you may notice that the status of the database server is stopped. Please ignore it.

5. From the computer where Accounts Business is installed, try opening the company file that is located on the File Server. If Accounts Business opens the company file successfully, the issue is resolved. If the error still occurs, go to the next solution.

Solution 2: Turn off hosting on all workstations that do not store the company file.
1. Open Reckon Accounts/QuickBooks on a computer that does not store the company file
2. Choose File > Utilities
a. If Stop Hosting Multi-User Access appears on the menu, click it and click Yes to confirm
b. If Host Multi-User Access appears on the menu, stop and proceed to the next step
3. Close Reckon Accounts/QuickBooks
4. Repeat step 2 on all workstations that do not store the company file
5. Try opening the company file on the computer where the error occurred. If it opens successfully, the issue is resolved. If the error still occurs, go to the next step.

Solution 3: If Accounts Business is installed on the server, toggle hosting off and on, and then open the company file using a local (not mapped) hard drive.
1. Open Reckon Accounts on the server
2. Choose File > Utilities > Stop Hosting Multi-User Access and click Yes to confirm
3. Close Reckon Accounts and reopen it
4. Choose File > Utilities > Host Multi-User Access, and click Yes to confirm
5. Open the company file:
     -Choose File > Open or Restore Company
6. Try opening the company file on the computer where the error occurred. If it opens successfully, the issue is resolved.

Update 06/09/2018

If you are still experiencing the issue, after deleting the .nd file and rescanning it, it is possible that you may have created mapped network drive using the fully qualified domain name.

When using a mapped network drive that was mapped using the fully qualified domain name, it can causethe .ND file to change, specifically the File Path.

It changes from the local path on the server (C:\SharedFolder) to the UNC path (\\ServerName\SharedFolder). And having a UNC path in the ND file can cause the error H202.

Solution:

1) Create a new mapped drive. Using just thehost name. eg mapped using yourhost name. (eg:\\ServerName\SharedFolder\)

Please ensure your mapped network drive isnotmapped using the fully qualified domain name (eg:\\ServerName.Domain.com.au\FolderName\).

2) Rescan the folder so it creates anew .ND file.

3) Now try open the file and switch to multi user mode.


Note: If you are running Symantec End Point Antivirus then please Click here and follow the steps to try and repair the damaged MSXML 4 component.


Need more help?

Ask the Reckon Community at: https://community.reckon.com/reckon




Related Issues:
No related issue is available.

Submitted: 23/06/2009 Modified: 24/04/2019


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