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Error (-6000,-816): "Unable to open database. The file is being used by another user"
ID: 3751 Category: Accounts - Business Range - Desktop & Hosted (previously QuickBooks) Status: Resolved Views: 3326


Question:

Why do I get the error (-6000,-816): "Unable to open database. The file is being used by another user" when trying to open my company file?  I have checked and there are no other users accessing the file. 



Solution:



This error is being experienced by users with Symantecís Endpoint Protection security system with Auto Protect enabled.  This system is blocking key QuickBooks application files that prevent QuickBooks opening files. 


 


 


Solution


Users need to consult their Symantec User Guide for instructions on making processes exception to blocking rules. 


Click here for Symantecís Knowledge Base article on this problem and follow their instructions:


http://www.symantec.com/business/support/index?page=content&id=TECH102742&locale=en_US


 


The QuickBooks processes that must be made exceptions are:


       FileManagement.exe located in C:\Program Files\Intuit\QuickBooks 20xx-xx


       QBCFMonitorService.exe located in C:\Program Files\Common Files\Intuit\QuickBooks


       QBDBMgr.exe located in C:\Program Files\Intuit\QuickBooks 20xx-xx


       QBDBMgrN.exe located in C:\Program Files\Intuit\QuickBooks 20xx-xx


       QBGDSPlugin.exe located in C:\Program Files\Intuit\QuickBooks 20xx-xx


       QBW32.exe located in C:\Program Files\Intuit\QuickBooks 20xx-xx


       QBUpdate.exe located in C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate


       Port 10177 For Reckon Accounts 2014; 10176 for 2013, ..... 10173 for 10/11 and 10172 for bothe 09/10 and 08/09. 


* Where xx represents your Year Version.


You will not have all these processes, but you must make whichever ones you have an exception.


 


You can get QuickBooks to work immediately by switching off Auto Protect, but doing so may leave your PC vulnerable. 


 


Additional Information


For more information on this issue see this site:  http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/0105b25b-a3c6-475c-8afa-73175f27f48f


 




Related Issues:
No related issue is available.

Submitted: 15/07/2010 Modified: 27/03/2014


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